CAS Problem Types

Topic Summary

We assign the label to almost every imperfect situation we encounter, then deal with all of them in roughly the same way: avoiding them or tackling them, often using Scrum as a preferred technique. Our failures are often caused by ignoring a critical truth about problem-solving. Plus, there are a range of problem types and different strategies appropriate for handling them.
In this webinar, it shared a new model for diagnostic thinking, one that would forever change the way you approach problem solving.

Top 3 Questions Asked

  1. Is managing a predicament same as accepting risk?
  2. Solving problem/dilemma is same as mitigate risk?
  3. Should we then be reporting issues, dilemmas, problems and predicaments differently?

Featured Framework



Harry MaxFormerly the VP of Experience Design at Rackspace, Harry Max is presently an executive coach working primarily with global brands. He has been a founder or on the boot-up team of five start-ups and has worked with companies like Apple, Google, O’Reilly, PayPal HP, SGI, and DreamWorks. Also, he was co-founder of Virtual Vineyards, where he designed all the interaction concepts behind the first secure shopping cart. Harry is the founder of Public Mind, the first Open Innovation platform for harnessing the voice of the customer. Although he is now an executive and leader in the technology sector. His passion is helping people by getting to the heart of the matter. He advocates for clarity, freedom, transparency, and service. He is currently working on an upcoming book based on the subject of this webinar.

Luke Hohmann: Luke Hohmann is the founder and CEO of Conteneo In.(formerly the Innovation Games Company). Conteneo's enterprise software platforms and professional services merge collaboration frameworks, data analytics, and domain expertise to help organizations optimize decision making in the areas of strategy, innovation, sales, product development, and market research. Luke is also co-founder of Every VoiceEngaged Foundation, a 501(c) 3 nonprofit that helps citizens, governments, and other nonprofit organizations collaborate at scale to solve technical and wicked problems.

More Frameworks Discussed in this Webinar 

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Top 3 Questions Asked

Question 1: Is managing a predicament same as accepting risk?

Answer: No; they are orthogonal concepts. Managing a predicament is to apply a solution strategy that takes into consideration the “problem” will not go away once it is “solved”. Risk, on the other hand, is related to potential ramifications of something that may or may not happen happening.

Question 2Solving problem/dilemma is same as mitigate risk? 

Answer: Potentially yes. A risk might be the result of a problem manifesting symptoms. As a result, solving is an approach to mitigation.

Question 3Should we then be reporting issues, dilemmas, problems and predicaments differently?

Answer: Yes; once there is agreement about the nature of the gap between the current and desired state, then reporting them using the correct term is useful. It is important to use unique words to describe different problem types because these words alert us to important differences; differences that enable us to think and act in more appropriate and effective ways.