Customer Insights

Speed Boat

speedboat.pngThis framework will help you understand what your customers think about your products and services.

 

 Remember:

  • Anchors reveal pain points
  • Propellers show what is working
  • Results fuel roadmaps and backlog 

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Planning

RAIDs framework

RAIDs.jpgIdentifying Risks, Assumptions, Issues and Dependencies help teams plan and stay on track.

 

 

 

Remember:

  • Keep your RAID updated by revisiting and restarting the forum periodically

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Manage Work

Kanban


Kanban.jpegTracking work with a distributed team can be improved just by making your Kanban board visible and accessible to all team members!  

 

 

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Planning

Business Engineering Planning Wall 

PlanningWall.jpegThis framework promotes better planning between product owners and their Scrum teams.

  

  Remember:

  • You can invite colleagues to join 
  • Your results will be available for download
  • You can return to your forum anytime

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Build Empathy for Customers

Empathy Map

empathymap.pngEmpathy Map is a terrific framework for building empathy within your distributed team by helping them consider what your customers are experiencing when they are or might be using your products and services.

 

Remember:

    • You can ask each team to create a map and them compare them!

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Retrospectives

Sailboat 

sailboat with regions.png

This framework helps teams identify strengths and problems or impediments.

 

Remember:

  • Anchors represent problems or issues
  • Deeper anchors = more severe problems
  • Wind represents strenghts

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Portfolio Management

Impact/Effort


Impact-Effort.jpegImpact/Effort matrices promote collaboration within and between Product Managers/Product Owners and development teams and are an indispensable tool in every Agilists tooklit.

 

Remember:

  • The Y-axis captures “business value”, with higher valued items placed at the top
  • The X-axis captures level of effort

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